Terms of service

Veya is operated by VEYA, a sole proprietorship owned by Sagar Kashyap, based in Noida, Uttar Pradesh, India (“Veya”, “we”, “us”). Our contact details are on the contact page.

Veya is a platform where creators (“sellers”) sell digital products, such as files, templates, guides or private links, to buyers, and a set of tools for creators, such as Auto DM for Instagram.

A sale on Veya is between the buyer and the seller. Veya provides the technology. We do not create, own or check every product, and we are not the seller of products listed by creators. Payments are processed by an RBI-authorised payment partner (currently Razorpay).

• You must be at least 18 years old and able to enter a binding contract under Indian law.
• Sellers sign in with their email. Buyers do not need an account to buy.
• Give accurate details, keep your login safe, and tell us if you think someone else has used it. You are responsible for what happens under your account.

If you sell on Veya, you confirm and agree that:

• You made the product, or you have the right to sell it. You will not sell copied, pirated or leaked material, including content taken from paid courses, books or coaching.
• Your product page describes the product honestly, including what the buyer receives.
• You will not sell anything illegal, harmful or deceptive. This includes malware, stolen data, adult or sexually explicit material, content that exploits or endangers children, hate or harassment, counterfeit goods, and anything that breaks Indian law.
• You will deal with buyer questions and problems fairly, and follow our refund policy.
• You are responsible for your own taxes, such as GST and income tax, and for any licences your business needs.
• Prices are set in whole rupees between ₹10 and ₹1,00,000. Uploaded files are limited in size, and storage is limited per seller.

We may remove a product, or pause an account, that breaks these rules or is reported to us.

• Veya charges the seller 5% of each sale. The seller receives 95%. Payment gateway charges are included in our 5%, so they are not deducted from the seller's 95%.
• To be paid, a seller completes payout verification with our payment partner. We do not store bank or PAN details. They go straight to the partner.
• Payouts are held for a short time before they are released. For a new seller this is 7 days for each of their first 5 sales, and 1 day after that. The partner releases the money to the seller's bank account.
• If a sale is refunded, reversed or disputed, the related payout may be cancelled or recovered.
• We may change our fees, or introduce paid plans for some features, by giving at least 30 days' notice on the site or by email. Changes do not apply to sales already made.

• Prices are shown in Indian rupees. You pay by UPI or another method offered at checkout.
• Your product is available as soon as your payment is confirmed. You will land on a private page with your product. Keep that page link private. It is your access.
• A product is for your own personal use. You may not resell, share publicly or redistribute it unless the seller allows it.
• Refunds are covered by our refund policy.

Auto DM lets a seller send direct messages automatically to people who comment on, or message, their Instagram account. If you use it, you agree that:

• You will connect only an Instagram account you own or are allowed to manage, and it must be a Professional (Creator or Business) account.
• You will follow Instagram's rules and Meta's Platform Terms and Developer Policies. Instagram allows only one private reply per comment, within 7 days, and limits when you can message people.
• You will use Auto DM only to reply to people who have interacted with you. You will not use it to spam, harass, mislead or send anything unlawful.
• You are responsible for the messages you set up and for how you use any emails you collect. You must handle them lawfully and respect people's choice to stop hearing from you. Veya does not send emails to the people who give you their email.
• We may pause or limit automations, and may apply daily sending limits, to protect your Instagram account and ours. Instagram itself may also limit or restrict your account. We are not responsible for Instagram's decisions.
• You can disconnect at any time from the Auto DM page. Disconnecting deletes our copy of your Instagram login.

Veya is not affiliated with, endorsed by or sponsored by Meta or Instagram.

Sellers keep ownership of their products and content. By uploading them to Veya, you let us store, display and deliver them to buyers so the service can work. Veya's name, logo, design and software belong to us.

• Break the law, or help anyone else to.
• Try to get around our security, access other people's accounts, or collect data from Veya without permission.
• Copy, reverse engineer or interfere with the service.
• Use Veya to send spam or to take money from people dishonestly.

You can stop using Veya at any time. We may suspend or close an account, or remove content, if these terms are broken, if the law requires it, or to protect buyers, sellers or Veya. Where we can, we will tell you why.

We work hard to keep Veya running, but we provide it “as is”. It may sometimes be unavailable, and services we rely on, such as Instagram or payment partners, may change or fail. To the extent the law allows, we are not responsible for the quality or legality of products sold by sellers, for losses caused by third-party services, or for indirect losses such as lost profits. Our total responsibility to you for any claim is limited to the fees you paid to Veya in the 12 months before the claim. Nothing in these terms limits rights you have under Indian consumer law that cannot be limited.

Write to us first at sagarbusiness90@gmail.com and we will try to fix it. Details are on the contact page. These terms are governed by the laws of India. Courts at Gautam Buddh Nagar (Noida), Uttar Pradesh, have jurisdiction, without affecting any right you have to go to a consumer forum where the law allows.

We may update these terms. We will show the new date at the top, and for important changes we will give notice on the site or by email. If you keep using Veya after a change takes effect, you accept it.